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Energise Trade - Site, Company & Store Policies

Welcome to energisetrade.com the ulitmate wellbeing and health distributor.  To ensure that you have the most pleasurable experience possible please note our site, company and store policies, terms & conditions:

Terms and Conditions / Trade Contract Policies

You can download Terms and Conditions and Trade Contract Policies below:

Terms and Conditions / Contract PDF.

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Online Security

 

Security is the most significant concerns for both the shopper and the retailer during an online transaction and we have gone to great lengths to ensure our store is as secure as possibly by using the latest technology.

In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.

Security

As a Payment Service Provider, thousands of businesses outsource their transaction security to Protx. It is our top priority to ensure that transaction data is kept secure at all times.

Transaction Security

All transaction information passed between merchant sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage

Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

Links to Banks

Protx has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee Access

No individuals within Protx are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even form our own employees because our systems never display the full card numbers, even on administration screens.

energisetrade.com uses Protx to process all of its online transactions.

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Privacy Policy

 

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent.

We will also give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

 

- your name
- address
- phone number
- email address
- credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Cookies/ IP Address

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. We also use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.

Contact/Personal Information

Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

Un-Subscribe

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.

 - You can send email to us by visiting the Contact Page

 - You can visit the Mail List Page to un-subscribe

Correct/Update

This site gives users the following options for changing and modifying information previously provided. You can send an email to us by visiting the Contact Page

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

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Product & Content Disclaimer

 

Product Disclaimer

Because many of our products are natural food supplements, the statements about the products have not been evaluated by the Food and Drug Administration. This independent distributor does not engage directly or indirectly in diagnosing, dispensing medical advice, or prescribing the use of any of our products as a treatment for disease or sickness. One should always consult a primary care physician/health practitioner/doctor of choice when considering supplementation for health purposes, especially when undergoing treatment for an existing condition. Pregnant individuals should also consult a physician before beginning supplementation.

Return / Refund Policy

If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will give a full refund.

Goods must however, be returned unused, in their original packaging for a full refund to be made. If the goods are not this condition then we charge a restocking fee which takes into account the devaluation of the goods due to use/damage and an administrative cost.

Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

If you do not receive a product, you must let us know within 10 days of placing your order, otherwise we cannot send a replacement.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly. We will endeavour to reply within 5 working days, when it will then be dealt with confidentially and effectively.

Notice

The information on this website is for informational and educational purposes only. It is not an attempt by the writers or publisher to diagnose or prescribe, nor should it be construed to be such. Readers are hereby encouraged to consult with a licensed health care professional concerning the information presented, which has been received from sources deemed reliable, but no guarantees, expressed or implied, can be made regarding the accuracy of same. Therefore, readers are also encouraged to verify for themselves and to their own satisfaction the accuracy of all reports, recommendations, conclusions, comments, opinions, or anything else published herein before making any kind of decisions based upon what they have read. If you have a medical condition, please consult your medical practitioner.

IMPORTANT

It is essential to remember that none of the Energise for Life employees or directors are:

  • a doctor
  • a dietitian
  • a medical professional
  • a journalist
  • a therapist

Only opinions based upon our own personal experiences or information detailed in medical/academic journals or other publications is cited.  WE DO NOT OFFER MEDICAL ADVICE or prescribe any treatments.  This refers to any form of conversation between Energise for Life and our customers.

For any health or medical issues - you should be talking to your doctor - not taking our advice.

Notice

The information on this website is for informational and educational purposes only. It is not an attempt by the writers or publisher to diagnose or prescribe, nor should it be construed to be such. Readers are hereby encouraged to consult with a licensed health care professional concerning the information presented, which has been received from sources deemed reliable, but no guarantees, expressed or implied, can be made regarding the accuracy of same. Therefore, readers are also encouraged to verify for themselves and to their own satisfaction the accuracy of all reports, recommendations, conclusions, comments, opinions, or anything else published herein before making any kind of decisions based upon what they have read. If you have a medical condition, please consult your medical practitioner.

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